Insurance
Insure the future with digitization
From Legacy to Leading-Edge
To stay competitive, insurers must harness technology to transform legacy processes in claims, distribution, and underwriting & pricing.
Accompanying your Transformation
Cost-Efficient Delivery Model
We employ the Global Delivery Model to strategically leverage our resources in 30+ countries to achieve cost optimization while ensuring undisrupted, round-the-clock support. We also offer flexible pricing plans for our services & products, tailored to match various business requirements.
Scalable, High-Quality Workforce
Having a workforce of 33,000+ employees, with 3,000+ BFSI engineers, we offer quick resource ramp-up based on project requirements. Our talents are equipped with comprehensive BFSI expertise, with 500+ and growing insurance-related certificates achieved.
End-to-End Services
We offer full-package services and solutions, from strategy consulting to solution implementation and maintenance, helping insurers unlock the convenience of vendor consolidation and improve vendor efficiency.
Robust Data Capabilities
With 1,100+ data engineers, we have helped global organizations strengthen their data capabilities and remove data silos. We also actively enhance our data & cloud services by partnering with leading tech giants, such as Google Cloud and SAP.
Industry & Regulatory Compliance
We uphold our products and service offerings to the highest level of global standards and models, including ISO 27001 for information security management, CMMI (Capability Maturity Model Integration) Level 5, and TMMi (Testing Maturity Model Integration) Level 5.
Responsible AI Research & Development
We are an active advocate of responsible AI development. We are among the founding members of the AI Alliance – a global partnership of tech giants to advance safe AI. We also partner with AI institutions, such as Mila and Landing AI, for developing guidelines & best practices for AI ethics.
Full Customization
As the needs of every business and their clients are unique, we understand that the one-size-fit-all approach is no longer suitable. Our solutions are 100% tailor-made, specially designed to help insurers personalize experience for their clients.
Technology & AI Competence
We leverage emerging technologies such as AI, Cloud, Automation to develop transformative solutions. With 1,000+ AI specialists and an extensive partner network that includes NVIDIA, EBaoTech, Innoveo, and more, we are committed to delivering innovations quickly and consistently.
Award-Winning AI Solutions
We achieved the Gold Stevie® Awards at the 2024 Asia-Pacific Stevie® Awards for Innovation with Confidon – our automation solution for underwriting and claim processing. Our AI-powered agent platform (AIDP) also earned recognition at the Hong Kong Business Technology Excellence Awards.
Cost-Efficient Delivery Model
We employ the Global Delivery Model to strategically leverage our resources in 30+ countries to achieve cost optimization while ensuring undisrupted, round-the-clock support. We also offer flexible pricing plans for our services & products, tailored to match various business requirements.
Scalable, High-Quality Workforce
Having a workforce of 33,000+ employees, with 3,000+ BFSI engineers, we offer quick resource ramp-up based on project requirements. Our talents are equipped with comprehensive BFSI expertise, with 500+ and growing insurance-related certificates achieved.
End-to-End Services
We offer full-package services and solutions, from strategy consulting to solution implementation and maintenance, helping insurers unlock the convenience of vendor consolidation and improve vendor efficiency.
Robust Data Capabilities
With 1,100+ data engineers, we have helped global organizations strengthen their data capabilities and remove data silos. We also actively enhance our data & cloud services by partnering with leading tech giants, such as Google Cloud and SAP.
Industry & Regulatory Compliance
We uphold our products and service offerings to the highest level of global standards and models, including ISO 27001 for information security management, CMMI (Capability Maturity Model Integration) Level 5, and TMMi (Testing Maturity Model Integration) Level 5.
Responsible AI Research & Development
We are an active advocate of responsible AI development. We are among the founding members of the AI Alliance – a global partnership of tech giants to advance safe AI. We also partner with AI institutions, such as Mila and Landing AI, for developing guidelines & best practices for AI ethics.
Full Customization
As the needs of every business and their clients are unique, we understand that the one-size-fit-all approach is no longer suitable. Our solutions are 100% tailor-made, specially designed to help insurers personalize experience for their clients.
Technology & AI Competence
We leverage emerging technologies such as AI, Cloud, Automation to develop transformative solutions. With 1,000+ AI specialists and an extensive partner network that includes NVIDIA, EBaoTech, Innoveo, and more, we are committed to delivering innovations quickly and consistently.
Award-Winning AI Solutions
We achieved the Gold Stevie® Awards at the 2024 Asia-Pacific Stevie® Awards for Innovation with Confidon – our automation solution for underwriting and claim processing. Our AI-powered agent platform (AIDP) also earned recognition at the Hong Kong Business Technology Excellence Awards.
How We Can Help
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AI- Agent Digital Platform (AIDP)
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API Marketplaces
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Banca Solution
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AI- Lead generation, scoring & allocation
- POS Platform
- Workflow Automation
- Self Service to Customers
- eFNA (Financial Needs Analysis)
- AI/ML Automated Underwriting
- STP Rule Engine
- Workflow Automation
- RPA for Policy Administration
- Customer Super App
- Policy Lapse Prediction
- AI/ ML Automated Claim Processing
- Fraud Detection
- Rule Automation
- Workflow Automation
- Customer Super App
- Voice & Chat AI Assistants
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Insights
Customer satisfaction is a fundamental priority for every business. However, inefficient processes and manual tasks can lead to delays for agents in the insurance industry. Leveraging the power of AI, FPT developed Confidon, which offers scalable, customizable, and tailor-made solutions for automated underwriting, claim process, and lapse prediction.
Forecasted to add as much as $1.1 trillion in annual value to the global insurance industry [1], AI technologies are expected to empower the next wave of productivity. Specifically, applying Gen AI solutions in insurance distribution can generate $50 billion annually for the whole industry and help individual insurers increase revenue by 20% and reduce costs by 15% [2]. It is mainly thanks to boosted productivity, streamlined processes, enhanced customer services, and data-driven decision-making enabled by AI applications.
Client Testimonial
FPT is a leader in IT services, and AIA is very honored to partner with the company to provide better insurance services. I do think this is the perfect time to discuss new collaboration opportunities.
AIA Vietnam
Our Clients
Our Partners
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